General Conditions

They are personal and non-transferable and may only be used on the dates specified therein.

The services specified in each itinerary, including tickets on land or rail portions (unless explicitly stated otherwise), transfers to airports, terminals, hotels, and the aforementioned sightseeing tours with guides and entrance fees.

Extras of any kind, personal expenses, sickness expenses, airport taxes, excess baggage, tips, pet transportation, or any other similar expenses. Airfare is not included in our itineraries.

All prices of our programs are expressed in U.S. dollars and are based on current rates. Prices are subject to change without prior notice (in the event of large variations in the dollar exchange rate or governmental decisions). In the event of alteration of any of them, the passenger must pay the resulting difference before starting the tour. All tours must be paid in full on the date indicated, prior to the start of the contracted services.

Reservations will only be reconfirmed upon full payment or by means of a deposit, equivalent to 35% of the total value of the program. The remaining balance must be paid on the date indicated before the start of the program.

We also require accurate passenger information: Full name, as it appears on the travel document (ID card or passport), date of birth and nationality.

Groups are considered groups of 7 or more passengers traveling together on the same route and with the same itinerary. Reservations will only be reconfirmed upon full payment or by means of a deposit, equivalent to 35% of the total value of the program or services requested. The remaining balance must be paid on the date indicated before the start of the program.

We also require accurate passenger information: Full name, as it appears in the document with which they will travel (ID card or passport), date of birth and nationality of each passenger.

In the same way, 70 days prior to the start date of the trip, a “Rooming List” is required to be sent.

* HOTELS FOR GROUPS: In the case of long-term reservations, some hotels require an immediate prepayment or several months in advance in order to confirm the block and a specific schedule is established to pay the remaining balance. On the other hand, in general cases, hotels require a down payment 95 days prior to the start date of the trip, and the remaining balance must be paid 70 days prior to the arrival of the passengers.

FITS: When reservations are made in advance, the system allows you to take the spaces for 24 hours. During this time, a non-refundable deposit of USD 50.00 per passenger must be paid, which will guarantee the spaces, the price of the train service and the desired schedule. Then, 40 days before the trip, we must issue the tickets for which you must send us the complete data of the passengers (full name, date of birth, ID or passport number and nationality), and complete the remaining payment. Reservations requested 40 days or less in advance require immediate payment.

For reservations on Belmond Andean Explorer, Belmond Hiram Bingham and First Class luxury services, the deposit required is USD 150.00 per passenger, non-refundable, and the issuance terms are the same as mentioned above. Reservations requested 40 days in advance or less require immediate payment. Failure to make the deposit payment may result in space availability and fare variations.

For reservations on Belmond Andean Explorer, Belmond Hiram Bingham and First Class luxury services, the deposit required is USD 150.00 per passenger, non-refundable, and the terms of issuance are the same as mentioned above. Reservations requested 100 days in advance or less require immediate payment. Failure to make the deposit payment will result in space availability and rate variations.

SERIES: In order to confirm the reservation of the series, you must make an immediate deposit payment of USD 50.00 per passenger, non-refundable, which will guarantee the spaces, the price of the train service and the desired schedule. Then, 130 days before the trip, we must issue the tickets so you must send us the complete data of the passengers (full name, date of birth, ID or passport number and nationality), and complete the remaining payment. Reservations requested 130 days or less in advance require immediate payment.

For reservations on Peru Rail Sacred Valley, Titica Train, Belmond Andean Explorer, Belmond Hiram Bingham and First Class services, a non-refundable deposit of USD 150.00 per passenger is required and tickets must be issued 160 days prior to the start date of the trip.

If the deposit is not paid, reservations are subject to space availability and rate variations. Reservations requested 160 days in advance or less require immediate payment.

FITS

In case the client cancels the trip before 40 days of the established date, he/she will be obliged to pay the management and cancellation expenses for a value of 10% of the total price of the contracted services, as administrative expenses. If the cancellation occurs between 40 days and 20 days before the trip, the compensation concepts will amount to a value of 30% of the total price of the contracted services. If the cancellation occurs between 20 days and 10 days before the beginning of the trip, the aforementioned compensation concepts will be 50% of the total price. Finally, if cancellations occur within 10 days prior to the start date of the trip, it will be considered NO SHOW and 100% of the value of the contracted package will be charged.

GROUPS AND SERIES

In the event that the group cancels the trip before 100 days of the established date, the group will be obliged to pay management and cancellation expenses for a value of 10% of the total price of the contracted services, as administrative expenses. If the cancellation occurs between 100 days and 80 days prior to the trip, the compensation concepts will amount to a value of 30% of the total price of the contracted services. If the cancellation occurs between 80 days and 70 days before the beginning of the trip, the aforementioned compensation concepts will be 50% of the total price. Finally, if cancellations occur within 70 days prior to the start date of the trip, it will be considered NO SHOW and 100% of the value of the contracted package will be charged.

The organizer will transport one full-size suitcase with a maximum weight of 23 kg (50.6 lbs) and one piece of hand luggage up to 8 kg (17.6 lbs) per person. In case there is capacity to transport additional baggage that does not represent extra expenses for the organizer – local operator, the excess will be transported at no additional cost. Otherwise, the passenger must pay the differences generated by this concept.

When traveling by air, the maximum allowed is stipulated by each airline (usually 23 kg).

The luggage and other personal effects of the passenger are not the object of the company’s contract, it being understood for all purposes that the passenger is solely responsible for his luggage, regardless of the part of the vehicle in which they are placed.

The luggage is transported by the passenger himself and is at his own risk, without the organizer having any contractual obligation to respond for the loss or damage that the luggage may suffer due to any eventuality during the trip; especially during trips in public service units: buses, trains, ships, national or international airlines, etc.

TRAINS: For train travel on the route Cusco / Ollantaytambo / Aguas Calientes and vice versa, the luggage allowed by the train company must not exceed 5 kg (11 lb).

For the Cusco / Puno / Arequipa and vice versa routes, the Titicaca Train and Belmond Andean Explorer trains have a hold car where passengers can transport up to 2 suitcases per person weighing up to 23 kg (50.6 lb).

All clients are reminded that a valid passport is required in all cases and that they must ensure that all applicable visa regulations and requirements are met before leaving their country in order to enter the country(ies) to be visited. The same applies to health requirements that are in force and enforceable at the time of a tour. Expenses in this regard shall be borne by each client. The organizer assumes no responsibility whatsoever if a client, for any reason, is denied entry to a particular country, and the consequent expenses will be for the account of the client, according to the obligations that the organizer assumes, under the contract with third parties.

El organizador se reserva el derecho de alterar en cualquier momento el itinerario, especialmente si es necesario para garantizar el confort y la seguridad de los pasajeros. De la misma manera, el organizador se reserva el derecho de cambiar los hoteles ofrecidos por otros similares de la misma categoría, y el horario de las salidas en los tours.

All claims for reimbursement must be addressed to the office of registration within 60 days after the end of the tour, and the same office shall be the one to make the reimbursement if applicable. No reimbursement will be made for services not used voluntarily by the passenger. Refunds will only be made according to the cost of unused or cancelled services. If for justified reasons the organizer is forced to cancel the tour departure, only the price of the tour will be refunded. In any case, claims for reimbursement must be accompanied by a note from the guide or the local operator’s staff, indicating the services not used and the reasons.

The organizer explicitly declares that it acts only as an intermediary between the travelers and the entities or persons called to provide the services, i.e. transport companies, hotels, restaurants, etc.. The airlines or shipping companies, as well as other transportation companies, will not be responsible for events that may occur when the passenger is not using their services. The ticket shall constitute the only commitment between such transportation companies and/or the passenger.

FOR AGENCIES: Our group policy grants one free service for every 15 paid passengers. That is, the number 16 travels free.